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A Certified Hubspot Consultant with over 14 years of Hubspot Hands-On experience.
My Hubspot Inbound Marketing and Sales experience has allowed me to develop my own, industry unique Hubspot Consulting Framework, unmatched by other Hubspot Consulting Partners. I specialize in designing, developing and deploying high performing Hubspot Conversion Funnels, which can combine a Hubspot Chatbot, high converting landing pages, to fully customized and completely integrated digital powered sales funnels.
Using Hubspot Connect and the wide array of available applications in the Hubspot Marketplace, me and my team can set up and optimize your complete sales and marketing system.
With an Inbound Marketing Platform such as Hubspot, each Inbound Marketing Campaign can be designed, launched and measured to assure outstanding Inbound Marketing Results.
Hubspot's Inbound Marketing Methodology provides a proven, repeatable process. A marketing platform, like Hubspot, must provide many capabilities that Hubspot Inbound Marketing Certified Consultants need in order to execute a successful Inbound Marketing Campaign.
As a Hubspot Marketing Consultant, in order to help you achieve your goals, I get to combine the traditional methods of marketing with the Inbound Marketing Methodology to deliver leads to sales. Whether you're a B2B or B2C or B2B2C type of business, using the Inbound Marketing Methodology, with the right business strategy, I can help you hit your goals, using the Hubspot System and the various Hubspot Tools. My Inbound Marketing Agency has to maintain strict qualifications and certifications from Hubspot to be able to offer these services.
The Hubspot Sales Platform is unique in that it is built on the same common contact database platform as is the Hubspot Marketing Platform.
The Hubspot CRM helps your sales team to convert your potential customers into closed deals using seamless integration from the marketing platform to the sales platform.
I built my Hubspot Marketing and Sales Consulting practice based on the proven sales strategies and tactics I learned and employed selling ERP. The simple fact is, those sales strategies and tactics work. I can help you put them to work as well.
It is not unusual for us to encounter clients who prefer, for a variety of reasons, to use Salesforce in their technical stack. That's why we also offer an extensive level of Salesforce consulting.
I couple decades of real world hubspot implementation consulting experience with deep Inbound Marketing and Sales expertise to drive your business to levels of performance you've never experienced before. My company, SAP BW Consulting, Inc. is also a certified Hubspot Implementation Solutions Partner. We typically work with the Director of Marketing and Sales within an enterprise to set and achieve lead generation and revenue targets. For smaller clients who lack a director of marketing, we frequently provide the entire marketing team and sales training and staffing services.
Our process starts by conducting a thorough assessment of your current business operations and goals. This includes doing a deep dive focused on understanding what you sell, how you sell it and what value it brings to your customers. I will typically spend quite a bit of time talking to your sales teams, marketing teams and operations teams.
During this analysis phase, which precedes the commencement of my Hubspot technical consulting work, I will be looking to see if you're following Hubspot Inbound Marketing and the Inbound Sales Methodology Best Practices. When I say best practices, it means observations and insight of what works and what doesn't gathered from years of Hubspot Marketing and Sales engagements. If there is low hanging fruit, we'll certainly let you know about it. Nothing like a quick win to get the momentum going.
While Hubspot comes 'ready to run' out of the box, since it's a cloud-based marketing and sales platform, it still requires that Hubspot Consultants be able to deliver Hubspot technical consulting. My team of technical Hubspot consultants and I can do everything from setting up complex chatbox conversational flows to behavioral driven contextual marketing.
A key part of Inbound Marketing success is having a fully implemented SEO strategy that brings you organic traffic - which typically converts into sales at higher rates than any other type of traffic. It's an iterative process that starts with a thorough SEO evaluation which pays huge dividends. SEO efforts, to be effective, must be carried out following the latest search engine guidelines. There are multiple, complex layers that must all work together for you to beat your competition. This includes keyword properly structured, Semantic SEO, Entity Based SEO, and properly installed analytics to facilitate continuous improvement in your results. This skill is one of the reasons Hubspot Consulting Rates are a great deal. We do offer a charge-out rate calculator to help you (and us) determine what the average rate for Hubspot consulting should be. Strategic Consultants generally cost much more than general level consultants. But for most of clients, they are seeking the very best of the best.
While a strong SEO Strategy, well implemented, will get you both impressions and a high Click Through Rate (CTR), your content strategy is what will get you the conversion, which will lead to high performance lead generation and sales processes. Part of what I offer is the development of a content strategy, and assistance with development of (separately priced) the various pieces of content required to support a full funnel demand generation system.
Search Engines, such as Google, rely on ever more capable Artificial Intelligence to power their search results. One consequence of that has been the need to roll-out what Hubspot calls Pillar Pages, while others call it Cornerstone Content or Skyscraper content. What it boils down to is developing and interlinking (among many aspects) a main page, perhaps 5,000 words or more, with a number of supporting pages, primarily blogs, all linked to your pillar page. From a purely graphical point of view, it looks like this within the Hubspot backend. It is what will help attract organic visitors to your site, who typically are much more engaged and ultimately become better, higher yielding customers. Hubspot's page optimizer helps you with suggestions that help you optimize individual pages and as well, help with overall SEO optimization within a particular content cluster.
As part of my content strategy I'll develop for you, we'll be developing and implementing this approach.
Contextual marketing is one of the more advanced skills of inbound marketing consultants. Just what is it and what does it mean for you, the business owner. Put simply, it allows an Hubspot Inbound Consulting expert to design a user experience that is uniquely tailored to each website visitor. The Hubspot Marketing Automation platform makes this all possible because it keeps track of every activity a user takes throughout the lifecycle of their engagement with your business.
Though most everybody has received an email with the subject line modified to say Hi, "first Name", that's only a small taste of what you can actually do with contextual marketing and sales. For example:
These are just three of the more powerful use cases we typically implement for our Hubspot customers.
Our team of Certified Hubspot Consultants also offer on-going Hubspot consulting service packages. For many of our established clients, who may already have Hubspot, this is an excellent option for uncovering optimization opportunities.
As an Advanced Hubspot Partner, and me and my team of certified Hubspot experts offer both full-time 'retainer based' Hubspot Inbound Consulting and Inbound Sales Consulting as well as smaller blocks of 4 consulting blocks. We also have a team of technical Hubspot consultants who are available in 4 hour technical consulting blocks. These are especially popular with B2B Tech Hubspot Clients whose technical system landscape can be more complicated.
We believe that to be the very best, you have to train with the very best and then put it into practice. Our clients come to us because of both what we know and how well we can apply that knowledge to helping them succeed in today's ever changing marketing and sales landscape. That means we use the latest marketing tools, coupled with the Inbound Marketing Methodology, to come up with successful business strategies.
Many Hubspot customers have been Hubspot users for many years. They often feel the need to rethink their existing Inbound Marketing and Sales Approach. That's where we can offer a fresh look, using our experience, expertise and technical consulting chops.
If your Inbound Marketing Strategy is working well, it can often work much better with comprehensive online advertising strategy. We offer Google Ads management, LinkedIn Ads Management and Facebook Ads Management. We are especially fond of using Hubspot's Ads Add-On as it provides unmatched campaign level advertising support, including data driven revenue attribution that can supercharge your results.
While many out there claim to be LinkedIn Experts, whatever that means, I am actually a certified LinkedIn advertising expert. But more importantly, I have a very extensive LinkedIn network developed from years of actual networking. What does add to my LinkedIn Advertising expertise? It means I understand the importance of creating high-quality content to share with my network and I understand how to help clients develop a LinkedIn content strategy that turbo-charges their return on investment (ROI) from LinkedIn Ads.
In order to avoid looking down a marketing tunnel instead of seeing the complete marketing and sales flywheel, you have to ensure that all of your marketing channels are fully integrated. This means ensuring all tracking codes are installed and configured correctly as well as fully understanding what they are saying to you. It is key to leveraging the real-time data from within Hubspot.
Hubspot and ecommerce go together like peanut butter and jelly, at that's what Brian Halligan, CEO of Hubspot likes to say. As experts in Shopify and Hubspot ecommerce environments, we agree. Our experience spans the gamut from working on purely shopify based Direct-to-Consumer (DTC) to full fledged B2B marketing and sales operations that involve complex system landscapes, including Hubspot CRM, Salesforce, Zuora, ERP, custom shopping carts and very complex, enterprise grade, analytics environments.
Hubspot Professional and Hubspot Enterprise support Account Based Marketing, to differing degrees. This is an advanced Hubspot Consulting capability primarily oriented toward the complex sale. It typically involves high dollar value transactions, involves very complex sales, think SAP ERP, of which I have over 200 complete, end-to-end sales cycles under my belt, and a complex pre-sales and sales closing process. It also one of the best ways to leverage the Hubspot Prospect Tool, where you will often find many, many companies have visited your website, without anyone actually converting.
ABM involves the identification of the typical roles you will interact within a Target Account. Then, developing a series of customized messages and actions, specifically for each of these customer segmentation roles.
What you say to the CEO is very different from what you need to say to the CFO or even CIO. The ability of Hubspot to provide a mechanism to map Contacts, Companies and Opportunities within an Account helps tremendously in pulling off this marketing and sales approach.
The ability to completely customize the marketing messaging for each user, depending on any number of factors, such as where they are at in their own customer journey, is called contextual marketing. It is key to getting your messaging right vis-a-vis each member of a target account. For example, Chatbots - Driven by AI, can be set up to recognize contacts from a target company, and provide different options to that visitor.
While there is much work to do in thinking through your contact mapping within the ABM approach, as well as developing the content for each of the account's target contacts, none of it would be of much value if you couldn't get the message to the right person at the right time. That's where Hubspot's Add-On and email capabilities come into their own.
By designing a series of emails that go out to the right person at just the right time, providing 'content' on LinkedIn and using targeted paid promotion using LinkedIn advertising, managed from within the Hubspot Adds-On, we can craft and execute a highly targeted, highly performing, communications strategy within each target account, at scale.
Once we get enough traffic coming in and enough leads and sales being generated, we'll typically move on to a methodically CRO or Conversion Rate Optimization process. This is a data driven exercise, supplemented with such as activities as documenting your customer experience, (how people actually perceive your company, from first touch to the last day they interact with you and product or service).
If you ask business owners what their number one goal is, it is very likely, 'more sales'. Fortunately, Hubspot Customer Relationship Management (CRM) software makes achieving that goal a breeze. As it is built on top of the same contact database as the Hubspot Marketing Platform, there isn't much to do as far as setup. You turn it on.
As a Hubspot Certified CRM consultant as well as Hubspot Certified Marketing consultant, I provide an end-to-end consulting package designed to generate leads, pull them through your funnel and close them in customers.
Though every company has different business requirements, I've found they generally need help with the following:
As you can see, Hubspot Sales Consulting can be very involved, and is often a bigger project than the Inbound Marketing project.
By no means the end of our Hubspot Consulting process, gathering and putting to good use customer reviews and testimonials is a key outcome. Some of our more high volume customers have collected hundreds if not thousands of Google Reviews, which go right back into the virtuous circle of customers bringing more customers to you, the more and happier customers you have.
Measurable results through a data driven approach
We didn't start out as a Certified Hubspot Marketing Agency nor as a Hubspot Certified Inbound Sales Partner. We started out and still focus on, SAP Consulting. Being a very early Hubspot customer, before there were any Hubspot partners, we set out to use Inbound Marketing to generate our own leads. We took and passed (and keep them up-to-date as they expire every year), every Hubspot Certification.
We generate, on average, about 150 brand new leads, every month. We've generated a little over 13,000 new leads as of the time of writing this, and have 31,358 companies in our company database. All came to us using Inbound Marketing.
Business blogging continues to be a cornerstone of organic traffic generation. We have published over six hundred blogs on our site, on subjects that range from the FREE CRM system offered by Hubspot or the best way to design a KPI Hierarchy, all of them have driven and continue to drive tremendous numbers of site visitors, new contacts and ultimately new customers.
Though I come from a heavy B2B background, I was asked to 'fix' a quickly collapsing B2C ecommerce company whose revenue had collapsed from $2,000,000 a month to about $20,000 a month, in a very short period of time.
While their product was a great product, their website was broken, as was their call center, and logistics. I found not one issue, but hundreds. The client assigned a team of about 13 people to me, and while I and my team of Hubspot technical experts worked on many of the technical issues, my team and massively increased our social media activity across a wide variety of platforms, including Facebook, Twitter, LinkedIn, Snapchat and others.
We also initiated a massive blogging program, publishing two indepth, high-quality blogs per day, seven days a week, until, ultimately, we had over 1,000 blogs published and were receiving more than 1,000,000 unique site visitors a month, who were converting into leads at the rate of about one per minute.
Though they had a tiny presence on Amazon, I got them on Fulfillment by Amazon or FBA, which drove a huge improvement in sales volume on that channel.
I also focused intensely on improving their Shopping Cart Conversion rate, as well as their subscription based model (which relied on Zuora), and combined with the massive increase in inbound calls, we achieved incredible success.
Ultimately, I returned the client to massive profitability.
When a previously successful educational institution saw a huge decrease in revenues, and apparent collapse in new student enrollments, they needed help fast.
When they engaged me, they had already started implementing massive head count cost reductions. My task was to clear, diagnose why the decline in new student enrollments was happening and to fix their sales process.
Though this client ran on Hubspot, their website was primarily on Wordpress. Because it initially appeared that they actually had enough leads, and as is my way of working, I started at the sales transaction, i.e., sales team, and worked backwards.
While I spent time with the sales team, I also dug into their underlying lead management set up. Ultimately, I provided extensive, effective sales coaching, fixed 144 workflow errors which was causing a massive loss in leads due to internal lead management system errors and fixed numerous Salesforce integration errors.
On the marketing side, I both initiated a highly effective content marketing strategy as well as a project to fix the more than 7000 errors identified with the WordPress website using the SEMRush audit tool (I am a SEMRush Certified Consultant).
I also was asked to take on their underperforming Google Advertising PPC program.
I ultimately got them up to about 1400 leads a month coming in and they saw about a 44X return on their investment in my services.
What started out as a small insurance agency located in south Florida has now become a very big insurance agency that was acquired by a much bigger International Insurance concern.
Initially hired as an Inbound Marketing consultant, my role here transitioned into a combination Inbound Marketing, Sales Consultant and Google Adwords consulting.
While not traditionally a large user of either Inbound Marketing or Google Ads, I ultimately dramatically increased their blogging (essentially, from zero), focused on SEO optimization and finally, took on all of their advertising, including across social media and Google. Today, five years later, am still managing about 1.5 million a year in Google Ad-Spend on behalf of this client, and they've been acquired.
By implementing a comprehensive Inbound Marketing Strategy in this hyper-competitive space, traditionally dominated by Big-4 System Integrators, this small niche SAP consultancy has signed multiple 8 figure deals.
While the number of leads has remained relatively small and constant, the extreme focus on a very specific niche buyer persona, strategic linkedIn engagement and successful project delivery has resulted in rapid growth and profitability.
We are particular proud of the business case calculators and other tools we've developed to support the sales and marketing efforts.
As I have a deep SAP Project Management background, my services have also grown to include supporting pre-sales demonstrations, SOW preparation, and strategic client communication coaching.
Initially brought in as an advisor to this small niche SAP consultancy, I quickly realized they did not really have fully fleshed out competitive differentiation strategy.
Working closely with the owner and sales manager, over a period of a couple of weeks, we developed a brand new remote service delivery model, that could neither be matched by overseas competitors, in either quality or price.
After they became Hubspot customers, they quickly 'scored' their first customer, and today, have almost 100 SAP consultants delivering SAP consulting remotely, long before it became de rigeur due to COVID.
While SAP has over 1,300 solutions on its price list, to a large extent, they are partner dependent, and one of the partners came to us to help them with their Go-to-Market strategy for a brand new offering in the SAP EC&O (Engineering, Construction and Operations) space.
This Middle East based partner had a few customers, none of which had come in via digital marketing. I worked closely with them to develop a highly focused content plan, launched it into the market and ultimately, helped formulate their value case.
As their Inbound Marketing generated leads began to flow in, I was then asked to help with the development of their sales materials and pre-sales demonstration work.
Ultimately, the client was able to achieve all of their business goals.
Strategic growth planning
Sales Funnel Design and Optimization
Sales Hub Consulting and Implementation
Inbound Marketing Strategy Development and Implementation
Lead Magnet Ideation, Design and Creation
Lead Generation
Email marketing and Lead Nurturing
SEO (Search Engine Optimization)
Sales Coaching
Hubspot CRM Platform Consulting
Sales E-Mail Template Development
Decades of experience. My process is backed by data, which is there in the first place, because of intentional actions I have taken to generate it. By starting with your goals, which are often fuzzy to begin with, I dial in a solution thats brings clarity to understanding who your customers are, and how you can best connect with them.
While design is a critical element of successful marketing, practical experience and expertise helps me to deliver simple, effective esthetically pleasing designs that convert at unheard of rates.
My aerospace & defense background means I bring analytical mindset to the task at hand of understanding your consumer and answering market demand for your offering.
In short, I know what works, and make sure it works for you.
1-Hour Online Session to Understand Your Goals
Install Hubspot Tracking Code to Begin the Data Gathering Process
Setup Google Analytics and install tracking code
Learn exactly who buys from you and understand much more about your buyer persona (Marketing Perspective) and customer profile (Sales Perspective)
Initiate internal content audit. Ideate possible lead generation content ideas. Preliminary content budget and timeline development.
Identify top 3 competitors. Develop your competitive differentiation
Verify and validate all Hubspot migrated templates and content are complete.
Setup first end-to-end sales funnel.
Identify each step of your newly designed Inbound Sales Pipeline
Setup Marketing and Sales Workflow Automations
Create Sales Email Templates
Setup Daily Call List, Task List and To Do Lists
Complete CRM technical environment setup
Create Product and Service Catalog
Create Invoice Templates for Sales Usage
Setup Online Payment - Stripe/Paypal Integration
Dashboards Setup
I grew up in the Hills of Southern Indiana, in particular, Brown County, where I had ready access to the Brown County State Park and the Hoosier National Forest. If I wasn’t hiking in the woods, fishing, or hunting, I was drilling wells, or playing one of the many sports I participated in, such as Baseball, Basketball, Softball, Track & Field and Wrestling.
But I had the flying bug, and joined the USAF in 1978, working first on F-4 Phantoms, then as a C-130 Flight Engineer, and finally, as a maintenance officer. This ultimately led to living and working all over the world, including, Germany, Spain, Portugal, France, Italy, Turkey, Luxembourg, the United Kingdom, Sweden, Holland, Belgium, Saudi Arabia, Egypt, Oman, Qatar, Bahrain, Kuwait, Egypt, Jordan, Israel, Tunisia, Brazil, Mexico, Honduras, El Salvador, much of the Caribbean, Japan, Thailand, Canada and of course, the United States.
Today, while I mostly reside in Madrid, Spain, I still travel widely, and you’re as likely to find me hiking in the woods somewhere in Spain as bicycling in Florida and beyond.
I’ve also worked as a Hubspotter, for about 14 years now. I’ve learned a lot, both about how to run my own small SAP focused consultancy, and how to use Hubspot to help my many customers with Inbound Marketing and Sales. I’ve written three books about marketing and sales based on what I’ve learned, and plan on writing many more.
I’ve written over 400 blogs, which you can find both here on this site, as well as on various other sites, and have appeared on more than 150 stages over the years as a speaker, as well as podcasts.
To find out more about me and where I am or what I’m up to next, feel free to follow me on social media!