profile - SAP CRM consultant

SAP Customer Relationship Management Architect

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QUALIFICATION HIGHLIGHT

Solid knowledge of ASAP project implementation methodology, and proven skills in configuration and customization of CRM function by working through 3 full-cycle global CRM service projects

Excellent in translating business requirements into SAP CRM solutions by participating in blueprint workshops with key users, facilitating solutions with SAP best practices and presenting solution designs to users

6 months overseas project experience (US and India) with local business team, enabling CRM service function to go-live, and supported business ramp-up

Proven resourcing skills gained from experience in project management, managing team resources for supporting post-production phase as the leader of PPS phase in 2 projects

Excellent troubleshooting skills in testing process, which includes SIT, UAT and FOT, with result-oriented mind

Outstanding teamwork and collaborating efficiently and effectively with colleagues, including maintaining a strong relationship between IT and business team through the UAT and PPS phases to keep business running

Proficient in MS Office Suite, VBA program, SQL server

Familiar with SAP BW, including skills required of data administration and creating multi-dimension database with query gained by integrated between CRM and BW

Highly motivated with capability to learn quickly

PROJECT EXPERIENCE

CRM Service Engineer Sept. 2011 - present

Lenovo – Global Application Development

Sept. 2011 – present

Jade Dragon (wave 1-5)

Migrate AWSP E2E process from IBM system to Lenovo Strategic platform, enhancing individual functions

Discuss and analyze business requirements with business team on global service solution conduction

Design price calculation, authorization, and BW report for AWSP service order

Manage resource in PPS phase as PPS leader, including on-site support for more than 5 months in ramped countries, India and United States

Configure AWSP transaction including transaction type, item category, pricing procedure, IBM SO enhancement, TTE, etc.

Design tax and pricing solution using TTE for AWSP labor tax calculation in Wave 4

Migrate tax calculation system from Sabrix to TTE in Wave 5

Feb. 2012 – present

HOH

Migrate BP and vendors to new sales organization based on new business requirement

Test migrated solution in Service E2E process

Jan. 2012 – present

PGI

Consolidate Lenovo’s Think and Idea product number in Lenovo Service Platform

Validate solutions integrated with AWSP E2E process

EDUCATION and TRAINING

Completion of Pures College of Technology SAP ERP Logistic Management training

(Apr. 2011 – Jul. 2011)

Bachelor of Science, Honours Physics, Applied Physics

University of Waterloo, Waterloo, ON (Sept. 2009 – Jun. 2011)

Bachelor of Science, Optical Information Science and Technology

Beijing Jiaotong University, Beijing, China (Sept. 2007 – Jun. 2009)