Consultant Profile 472032 - CIO IT Consultant and ERP Expert

Chief Information Officer

Qualifications

Proven IT Services Leader. Able to bridge the gap between technology and customers, both internal and external. Brings broad IT experience and strong relationship management skills to organizations. Highly effective at partnering with executive management while implementing enterprise-level business strategies and technology solutions.

• IT Strategy and Execution
• Process, Performance & Quality Improvement
• ERP - Development, Consulting & Leadership
• Service Delivery & Contract Management
• Systems Management
• Team Leadership & Mentoring

Working with SAP BW Consulting [Consultation]

How Is IT Consulting Distinct From SAP BW Consulting?

5 Surprising Reasons Enterprises Don’t Use An ERP

PROFESSIONAL EXPERIENCE

CIO Technology Consultant & Director of Prep Course

• Independent consultant for local technology client; currently researching SAN and cloud-based solutions.
• Training evaluation of Agile Certified Practitioner (ACP) instructors for the local PMI chapter.

IT Manager

Technology executive responsible for strategic and tactical management of IT department. Fully accountable for overall strategy for technology acquisition and integration, vendor management, workload planning, project budgeting, and administration. Effectively managed cross-functional project teams and provided technical direction to division colleagues. Led technical staff of four direct reports while implementing departmental change. Fostered an open environment for sharing applicable technical issues across the team. Evaluated day-to-day IT processes to identify and resolve bottlenecks such as archaic, unsupported software.

• Completed cross-functional labor project on time and under budget by effectively partnering with project team and vendors.
• Successfully facilitated the integration of acquired company, Amrel, into the San Diego facility involving 20 employees and their product line technology.
• Reduced spend on computers and peripherals by nearly 30 percent in eight months.
• Doubled transmission rates by spearheading bandwidth upgrade. Collaborated with corporate contacts and vendors to implement the Opteman solution. Evaluated vendor offerings and engaged internal sponsors to match product offerings to requirements.
• Improved responsiveness to internal customers by initiating helpdesk procedural changes.
• Optimized use of staff resources by modernizing out-of-date job descriptions and completing job analyses for each IT team member.
• Successfully bridged divisional barriers by reaching out to technology leaders in other divisions to gain technical clarity and to better support new corporate-wide initiatives.
• Oversaw maintenance and support of CA ArcServe, ARAS, Solidworks, Manman, Active Directory, and Lotus Notes.

ERP Administrator

As primary on-call technical ERP expert, delivered high levels of support to international customers by ensuring that their system landscapes were well maintained. Customer base included Fortune 1000 clients in manufacturing and healthcare. NACCO Materials Handling Group and Bucyrus International were acquired by Caterpillar in 2011.

• Ensured optimal performance of enterprise software platforms across multiple operating systems including AS/400, by providing technical support and system tuning for 5 customers and 50+ systems.
• Minimized downtime and eliminated the need for on-site technical employees by planning and executing mission-critical maintenance and upgrades on SAP systems for high-compliance (FDA, ISO) global corporations.
• Provided responsive customer support by utilizing tools and technology including VPN, VMware/Vbox, and AltDesk and using systems such as CM, SharePoint, and Autotask to track client requests.

Infrastructure QA

As exclusive load tester, designed, conceived, developed, and implemented critical load-testing. Leveraged programming and QA experience to establish performance standards and apply them across the enterprise.

• As Change Advisory Board member, proactively mitigated risk of releasing infrastructure changes into production.
• Reduced infrastructure project failures by partnering with teams to create and support a reasonable Change and Release Management strategy via ITIL standards.
• Contributed to significant process improvement by testing in-house development initiatives throughout the SDLC and reported on findings. Evaluated existing processes, analyzed functional requirements, recommend improvements, and validated specifications.
• Tested infrastructure tools and technologies including Citrix, Pointsec, and Exchange. Utilized Altiris, St. Bernard, SolarWinds, and QALoad and supported software applications including Visual Studio Team Center, Vignette, Informatica, and Compuware QACenter products.

Project Engineer

Provided on-site support for Fortune 100 customers: fielded customer questions, debugged integration points, and executed configuration updates.

• Led team through successful SPSS implementations. Partnered with customer to provide end-to-end project support: gathered requirements; configured hardware and software solutions; interacted with vendors; customized Visual FoxPro interface development; conducted on-site installs and troubleshooting; and performed post-implementation follow-ups, documentation, and project implementation wrap-up.
• Integrated SPSS (proprietary shipping software application) into client ERP/WMS systems; tested systems and trained clients in use; managed/installed single-location shipping system for key customers.

ERP Developer

Delivered on-call support of batch processes critical to company bottom line and month/year-end close.

• Designed and developed custom SAP depreciation reports for the financial team to easily determine asset values. Maintained SAP financial and logistics programs, including MRP, master data, material masters, sales orders, BOMs, replenishment/inventory control, valuation, depreciation, and accounting. Supported point-of-sale interfaces, IDOC debugging, and EDI transmissions.
• Conceived and implemented departmental processes and ensured adherence to procedures as a member of the Methodology Council maintaining SOX compliance.

QA Analyst

Trained logistics department representatives at US Cellular and TDS Telecom on improved functionality during the R/3 4.5b->4.6c upgrade. Automated quarterly support pack testing, documented issues, and followed through on resolutions.

Education: Bachelor of Science in Computer Science

PROFESSIONAL AFFILIATIONS

CIO Roundtable

Project Management Institute (PMI) Communication & ACP Program Director

AITP and SPIN technology forums