Which SAP COE Approach is Right For You? [SAP Remote Consulting]

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Driving down TCO with a SAP COE

Though this chart showing the percent of SAP Customers who have a COE (Center of Excellence or some flavor of COE) is based on somewhat older survey data, the percentages still seem to hold true.

 

Why might it be that as companies mature, the percent actually using a SAP COE approach seems to decline or level off dramatically?

 

 

SAP COE Usage Statistics

Source: ASUG

 

First off, we need to briefly define some relevant terms.  There are really 3 types or levels of SAP Centers of Excellence or Centers of Expertise.

 

SAP Competency Center

Operating Approach:



Provides an ‘always available’ application environment with extraordinary customer service delivered at a low cost

 

SAP Center of Expertise

 

Operating Approach

 

Provides technology-enabled solutions to business problems that increase the value of technology investments

 

 

SAP Center of Excellence

 

Operating Approach:

 

Generates business value by solving business problems through a combination of business process improvements and innovative use of technology

 

Source: ASUG2015

 

As a practical matter, each of these approaches represents a COE maturity model of an SAP installation. Most importantly, each represents a progressively higher cost to operate model.

As well, they may also indicate the size of the SAP installation.

 

For many SAP customers, especially those operating at the SAP Competency Center Level, a major focus is “Increased likelihood of shifting resources to external resource provider source to drive down TCO

 

Translation:

 

They need SAP Functional Consulting at the lowest possible cost to keep their TCO down.

But they also need high quality SAP Consulting resources that know their industry, their solution and who can help them get to the next level of maturity.

 

The Need for Change Never Changes

 

Regardless of the size of the business or their SAP Maturity Level, they will face a near constant need for updating their SAP system.

A key struggle will be to operate on a process level versus a functional business unit level.

Especially within smaller organizations who may not have fully documented business processes, nor business process owners, they will need the expertise of external business process experts with both SAP expertise and expertise in their particular industry.  

They will also need to be able to build a solid business case for their projects using commonly accepted business terms such as NPV.

 

Could You Benefit from Remote SAP Functional Consulting

 

That is why we recently developed the capability to support our customers with remote SAP Functional Consulting – to help clients achieve the lowest TCO while also dramatically improving their use of analytics.

 

How much could you save on SAP Functional Consulting Support?

 

Get SAP Remote Functional Support

 

People who read this also read:

10 Key Infrastructure Tips for SAP Implementation Projects

Net Present Value NPV Template

10 Steps to Manage SAP Project Sub-Contractor Risk

How to Manage Change Management Risk

13 Keys to ERP Implementation Project Work Scheduling Effectiveness

 

Thanks

 

Topics from this blog:
Remote SAP Consulting TCO

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Lonnie Ayers

About the Author: Lonnie Ayers is a Hubspot Certified Inbound Marketing consultant, with additional certifications in Hubspot Content Optimization, Hubspot Contextual Marketing, and is a Hubspot Certified Partner. Specialized in demand generation and sales execution, especially in the SAP, Oracle and Microsoft Partner space, he has unique insight into the tough challenges Service Providers face with generating leads and closing sales using the latest digital tools. With 15 years of SAP Program Management experience, and dozens of complex sales engagements under his belt, he helps partners develop and communicate their unique sales proposition. Frequently sought as a public speaker in various events, he is available for both inhouse engagements and remote coaching.
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He also recently released a book "How to Dominate Any Market - Turbocharging Your Digital Marketing and Sales Results", which is available on Amazon.

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