Quality isn't job one, being totally Frickin Amazing is job 1. Check out www.gapingvoid.com for some excellent cartoons.
As it happens, he mentions Ford's quality is job one.
If you can find the TQM video of Ford vs Mazda doing an air gauge measurement on transmission gears, you will know how bad things were. Basically, we were so far behind, our gauges couldn't even measure tolerances that Mazda was already measuring and exceeding.
My own experience was that of everything we were producing in the late 1980s in the SA-ALC depot, 62% was defective! We have came a long ways, but so has everybody else.
If you want to watch the recorded webinar on the subject, just copy and paste this in your browser.
https://sap.na.pgiconnect.com/p82241336?launcher=false&fcsContent=true&pbMod
e=normal
If you need help with your SAP BW project, especially with the key part, improving your data model, then contact us.
Let me know how you are amazing!
Thanks